Help & Support
Whether you are a traveler looking for an experience or a vendor working with us, we are here to help. Our support team handles all technical and operational questions by email, so every request is documented and resolved properly.
Questions about a booking
Open the tour, car or experience you booked and use the vendor's contact options for details such as pickup time or meeting point. You can see your bookings in your account. If something goes wrong, email us with your booking details and we will follow up with the vendor.
Payments and prices
Prices are shown in the currency the vendor sets, usually Georgian lari (GEL), and the header shows today's exchange rates. Most bookings start as a request: the vendor confirms availability first and then explains how and when to pay, for example on the spot or with a deposit. You never pay GeoTravelMarket an extra booking fee.
Changes and cancellations
Each listing shows the vendor's own cancellation terms. To change the date, the number of guests or the pickup point, contact the vendor as early as possible; for a cancellation, also email us with your booking details so we can keep the record up to date.
Trust and safety
Vendors and guides register with their business details, and our team approves each profile before it goes live. Only travelers can leave reviews, and every review is checked before it appears. Verified vendors are marked on their profiles. If anything looks wrong with a listing, a message or a payment request, email us before you pay.
For vendors and guides
Registration, listings, translations and your dashboard are explained on the Become a Vendor and Become a Guide pages. For anything else about your account, email us from the address you registered with.
Quick answers
Many common questions about booking, payments and travel in Georgia are answered in our FAQ. You can also send us a message through the contact form.