Frequently Asked Questions

To become a vendor, click on the "Become a Vendor" link in the navigation menu and fill out the registration form. After submitting your application, our team will review your business details. Once approved, you will gain access to your vendor dashboard where you can list your tours, vehicles, or wine experiences.

No, there is no limit. Approved vendors can list as many individual services as they offer—whether it's different tour itineraries, various car models, or multiple wine-tasting packages. Each listing can be managed independently with its own images, descriptions, and pricing.

Registration and listing services on GeoTravelMarket are completely free. We work on a success-based commission model, meaning we only take a small percentage when you receive a successful booking. For detailed commission rates specific to your business type, please contact our partnership team.

GeoTravelMarket acts as a centralized hub for Georgian tourism. We invest in SEO, targeted marketing, and social media promotion to bring international and local travelers to your listings. Additionally, our review system helps high-quality vendors build a strong reputation and increase their conversion rates.

Our team reviews vendor applications within 1-3 business days. You'll receive an email notification once your application status changes. During the review process, we verify your business registration, check your documentation, and ensure your services meet our quality standards. If we need additional information, we'll contact you directly via email.

To register as a vendor, you need to provide your business type selection, company name in English and Georgian, detailed business description (minimum 50 characters), phone number, city location, and optional documentation like business registration certificates, insurance proof, and licenses depending on your service type. The more complete your profile, the faster the approval process.

Yes! Once approved, you can list unlimited services within your business type category. For example, if you're a tour operator, you can list different tour itineraries. If you're a car rental company, you can list various vehicle models. Each service can have its own images, pricing, descriptions, and availability settings.

Vendor dashboard includes a Working Hours management section where you can configure your operating schedule by day of the week. For car rental services, you can set specific time slots for pick-up and drop-off (in 15-minute intervals). These settings automatically control when customers can make bookings. You can update your availability anytime from your dashboard.

Yes! Wine Shop vendors have access to the Wine Portfolio Management system. You can add unlimited wines with details including wine name (English and Georgian), volume, price, alcohol content, grape variety, vintage year, wine type (red, white, rose, amber, sparkling, dessert), description, and images. Your wine portfolio displays on your service listings and vendor profile page. Manage everything from the "My Wine Portfolio" section in your dashboard.

Go to Vendor Dashboard, click "Manage Services," select the service you want to edit, and click the "Edit" button. You can update the main image, add or remove gallery images (multiple photos), modify descriptions in both English and Georgian, adjust pricing, change availability, and update all service details. Changes take effect immediately after saving. All images should be high-quality and represent your service accurately.

When creating or editing a car rental service, you'll find the Pick-up and Drop-off Locations section. Add multiple locations with names in both English and Georgian. You can also set an additional fee for different drop-off locations (e.g., if customer picks up in Tbilisi but drops off in Batumi). Customers will see these location options when booking, and prices automatically adjust based on their selection.

If your account is suspended, you'll receive an email notification explaining the reason. Your services will be temporarily hidden from public view, and you won't be able to accept new bookings. You can still access your dashboard to view existing bookings and customer information. To resolve the suspension, contact our support team at [email protected]. Common suspension reasons include policy violations, customer complaints, or missing required documentation.

You'll receive instant email notifications for every new booking request, customer inquiry, or booking modification. Notifications include all booking details like customer contact information, service details, dates, times, and special requests. You can also view and manage all bookings directly from your vendor dashboard under the "View Bookings" section.

Absolutely! Each service has a publish/unpublish toggle in your dashboard. Unpublished services remain in your account as drafts and won't appear on the public site, but you can re-publish them anytime with one click. This is useful for seasonal services, vehicles under maintenance, or tours you want to temporarily pause. You can also archive services you no longer offer.

Yes! When customers use the "Contact Vendor" button on your service page, you can discuss customized itineraries, private tours, special requests, dietary restrictions, accessibility needs, or specific destinations directly with them through email. You have full flexibility to negotiate custom arrangements, pricing, and terms outside the standard service offerings. Just coordinate all details via email before confirming the booking.

To maximize visibility: upload high-quality photos, write detailed descriptions in both English and Georgian, keep your availability calendar updated, maintain competitive pricing, respond quickly to customer inquiries, encourage satisfied customers to leave reviews, and use specific keywords in your service titles and descriptions. Services with complete information, professional images, and positive reviews rank higher in search results and attract more bookings.

Georgian Travel Marketplace is a specialized digital platform that connects international and local travelers with verified Georgian service providers. We offer a curated selection of authentic experiences, including tours, accommodations, and unique local services, ensuring that your journey through Georgia is seamless and unforgettable.

Yes, safety and trust are our top priorities. We vet our vendors and service providers to ensure quality and reliability. Furthermore, our platform uses secure encryption for all interactions, and our dedicated support team is always available via email to assist you with any concerns regarding your bookings or experiences.

Once you find a service or experience you are interested in, you can view the provider's details on their dedicated page. After making a booking or an inquiry, you will receive direct contact information to coordinate the details of your service. If you need any assistance during this process, our support team is just an email away.

No, you can freely browse all our services, blog posts, and vendor profiles without an account. However, creating an account or providing your details during checkout is necessary to manage your bookings, receive updates, and contact providers directly.

GeoTravelMarket offers a wide range of authentic Georgian experiences including guided tours and excursions, car rentals with and without drivers, wine tastings and vineyard visits, cultural workshops and cooking classes, adventure activities like hiking and skiing, and local business services. All services are provided by verified vendors who specialize in creating memorable experiences for travelers.

We have a thorough verification process to ensure quality and reliability. Every vendor must submit business registration documents, provide proof of insurance and licenses, undergo a background check, and demonstrate their expertise and experience in their field. Our team reviews each application carefully before approval. Once active, vendors are continuously monitored through customer reviews and feedback.

Yes! We believe in transparency and community feedback. Each service and vendor page displays authentic reviews from travelers who have used their services. You can read detailed feedback about tour quality, communication, value for money, and overall experience. We encourage all travelers to leave honest reviews after their experiences to help future visitors make informed decisions.

GeoTravelMarket is currently available in English, making it accessible to international travelers from around the world. The platform interface, service descriptions, and booking process are all in English. However, many of our vendors are multilingual and can communicate in Georgian, Russian, German, French, and other languages depending on the specific service provider.

Our support team is here to help! You can reach us via email at [email protected] for any urgent issues, questions, or concerns during your trip. While we coordinate support between you and the vendor, we're committed to ensuring your experience is smooth and enjoyable. For the best response time, include your booking reference number in any correspondence.

No, we believe in complete transparency. The prices you see on service listings are the final prices you pay to the vendor. There are no hidden platform fees or surprise charges at checkout. However, please note that some services may have optional add-ons or extras that are clearly marked as additional costs. Always read the service details and what's included section before booking.

Absolutely! Many of our vendors specialize in group experiences and can accommodate parties of various sizes. When browsing services, look for group capacity information in the service details. For larger groups or special requirements, we recommend contacting the vendor directly through the platform to discuss custom arrangements, group discounts, and logistics.

Refund and cancellation policies are set individually by each vendor and vary depending on the type of service. You can find the specific cancellation terms on each service detail page before booking. Generally, most vendors offer flexible cancellation with full or partial refunds if cancelled within a certain timeframe. We recommend reviewing the cancellation policy carefully and considering travel insurance for added protection.

Our primary customer support is provided in English via email. However, many issues can be resolved directly with vendors who often speak multiple languages including Georgian, Russian, and other European languages. If you need assistance in a language other than English, let us know and we'll do our best to connect you with the appropriate resources.

Stay connected with GeoTravelMarket by checking our blog regularly for travel tips, destination guides, and vendor spotlights. You can also follow us on social media for real-time updates, special promotions, and seasonal offers. If you create an account, you can save your favorite services and receive personalized recommendations based on your interests.

Absolutely! Many of our local experts and tour operators are happy to customize their services to fit your interests. You can use the "Contact Vendor" button on any service page to discuss your specific needs, such as dietary restrictions, accessibility requirements, or specific destinations you'd like to visit.

This varies by service. Some tours are all-inclusive (covering meals, wine tastings, and museum tickets), while others only cover transportation and guide services. Please review the "What's Included" and "What's Not Included" sections on the service page before booking to avoid any surprises.

Most services on GeoTravelMarket are available in English and Georgian. Many of our vendors also offer tours in Russian, German, French, and other languages. You can see the available languages for each specific service in the "Languages" section of the tour description.

Shared tours are group experiences where you travel with other participants, making it a more social and budget-friendly option. Private tours, on the other hand, are organized exclusively for you and your group, allowing for a more personalized itinerary, flexible timing, and the full attention of your guide.